Amazon has officially surpassed one million robots operating in its warehouses around the world. What began in 2012 with a single type of robotic unit capable of moving inventory has now evolved into a fleet of nine distinct robot models. These machines now handle tasks ranging from locating items to transporting them to human workers for packaging, and even delivering them to outbound docks.
The growing reliance on robotics is narrowing the gap between machines and humans at Amazon. While the company still employs around 1.56 million people globally, robots are now involved in nearly 75% of all Amazon deliveries. Efficiency has skyrocketed—Amazon's shipping capacity per employee jumped from 175 packages in 2015 to 3,870 in 2024.
However, that efficiency comes with potential downsides. The average number of employees per Amazon facility fell to around 670 last year, marking the lowest level in 16 years. With ongoing AI integration, that number may drop even further. In a recent memo, CEO Andy Jassy said that generative AI and autonomous agents would likely reduce the need for some existing roles while creating demand for others.
This week, Amazon introduced a new generative AI system called DeepFleet, which will optimize robot movement and cut travel time by 10%, further boosting delivery speed and lowering costs. In addition, reports suggest Amazon is testing humanoid robots designed to hop off Rivian vans for doorstep deliveries, as well as expanding its Prime Air drone service—which now delivers popular gadgets like iPhones and AirPods in under an hour in certain regions.
As automation becomes central to Amazon’s logistics strategy, the future of warehouse work and last-mile delivery is rapidly transforming.
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